Terms & Conditions

1. Acceptance of Terms

By engaging SBS Computer Consultancy (Pvt) Ltd ("SBSCC", "we", "our", or "us") for ERPNext hosting and support services, you ("Client") agree to be bound by these Terms and Conditions. If you do not agree to all terms herein, please do not use our services. These terms apply to all clients, users, and others who access or use our services.

2. Services Provided

SBSCC provides ERPNext hosting, implementation, configuration, data migration, training, and ongoing technical support services. The specific scope of services for each client is defined in the individual service agreement or proposal accepted by the client prior to commencement. SBSCC reserves the right to modify or discontinue any service with reasonable notice.

3. Payment Terms

Fees are billed annually as agreed in the service proposal. Invoices are due within 14 days of issuance. Late payments beyond 30 days may result in service suspension without liability to SBSCC. All fees are quoted in LKR or USD as specified in your agreement. Fees paid are non-refundable unless explicitly stated otherwise in writing. Prices are subject to revision with 30 days prior notice.

4. Uptime & Service Level Agreement

SBSCC targets 99.9% monthly uptime for hosted ERPNext instances. Scheduled maintenance windows will be communicated at least 24 hours in advance and will be performed during off-peak hours where possible.

The following are excluded from uptime calculations:

• Downtime caused by third-party infrastructure providers
• Force majeure events (natural disasters, power outages, etc.)
• Client-side network or hardware issues
• Scheduled maintenance windows

5. Client Responsibilities

As a client, you agree to:

• Maintain the confidentiality of all login credentials and access tokens
• Ensure lawful and ethical use of the ERP system at all times
• Provide accurate and complete business information required for configuration
• Promptly notify SBSCC of any security breach or unauthorised access
• Not attempt to reverse-engineer, resell, or sublicense the hosted services

6. Data Ownership

All business data entered into the ERPNext system remains the sole property of the client. SBSCC will not access, view, copy, or disclose client data except for technical support purposes with the client's prior consent, or as required by applicable law or legal process. SBSCC acts solely as a data processor on behalf of the client.

7. Intellectual Property

ERPNext is an open-source platform licensed under the GNU General Public License and MIT License by Frappe Technologies. SBSCC's implementation methodologies, custom configurations, and documentation created specifically for a client remain the property of that client upon full payment. SBSCC retains rights to its general tools, templates, and know-how.

8. Termination

Either party may terminate the service agreement with 30 days written notice. SBSCC may terminate immediately in the event of non-payment exceeding 60 days, misuse of the platform, or breach of these terms. Upon termination, SBSCC will provide a full data export in a standard format (CSV/JSON) within 7 business days. Hosted services will remain accessible during the notice period.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination of the service agreement for a period of two (2) years. Neither party shall disclose confidential information to third parties without written consent, except as required by law.

10. Amendments

SBSCC reserves the right to update these Terms and Conditions at any time. Clients will be notified of material changes via email at least 14 days before they take effect. Continued use of the services after the effective date constitutes acceptance of the revised terms.

11. Maintenance & Downtime

We make great efforts to minimise any downtime, but sometimes it's necessary to keep our services updated and secure. You may occasionally experience access issues or data loss, so backing up your data is important.

• We make great efforts to maintain the availability of our services and provide online support. On occasion, we need to perform maintenance which may require a period of downtime. Where planned maintenance is being undertaken, we'll attempt to notify you in advance but cannot guarantee it.
• Occasionally you might not be able to access our services and your data. This may happen for any number of reasons (network, server, or other issues) at any time.

12. Limitation of Liability

We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.

• For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
• You and we agree to resolve disputes through binding arbitration.
• We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there is a risk such as a potential breach of a law or regulation associated with you, your company, your subscription, or a payment.

13. Payment Terms, Refund Policy & Other

• Initially it may take up to 24–48 hours to process your order.
• A software assistance fee applies for every support request.
• All subscriptions made through our website are NON-REFUNDABLE.
• Once a payment is made, there are absolutely no refunds. We highly recommend you try our products before you buy.